AS CORPORATE VICE President of Table Games I have a lot to deal with in my job.
OK, this is my first time blogging and that was my first (and maybe last) attempt at a witty pun. It does, however, lead me into the topic at hand and a job responsibility of mine I take quite personally: Our Dealers.
In a word, we take the job of dealer at Station and Fiesta Casinos – from the Craps dealer at Red Rock Resort, to the Blackjack dealer at Sunset Station, to the Poker Room dealer at Texas Station – seriously … but not, too, seriously … here’s what I mean:
Our newly hired dealers receive two full shifts (16 hours) of training before they go on a live game. This allows them to learn the Station Casinos’ guest service standards and learn how to deal the games “The Stations” way.
For me, our dealers should interact with our guests and create a fun atmosphere while maintaining a pleasant game pace and accuracy on the game. Characteristics of a good dealer include being friendly, enthusiastic, respectful and outgoing. A good dealer is a team player, works on technical skills, and exhibits a positive attitude. Conversely, bad dealer characteristics include a rude, disrespectful, disinterested attitude, unfriendly or not outgoing, a person unwilling to work hard to develop his or her technical skills.
In short, “The Stations” way of dealing aims to treat you like family, and it’s my job, in part, to ensure this gaming environment at our tables.
Is this the experience you are having while playing our table games? In your experience, what makes a good dealer? Do you have a favorite dealer at one of our casinos? I would love to hear from you. Go ahead, your deal…
The featured blogger for this post is Station Casinos Vice President of Corporate Table Games Jim Ward.