May 21, 2013

A Commitment To Earn Loyalty Through Excellence

SEVERAL WEEKS ARE in the history books in this still faintly brand new year.  As we had hoped and expected, our properties have started the year very strong. It seems an appropriate time for some thoughts on what lies ahead in 2012.

This January marks for us another colorful page in a remarkable comeback story. Station Casinos has looked to improve each and every year since some well publicized rough seas not so long ago. Our most recent chapter is a point of pride for me personally, and for Station Casinos as a whole.

Since emerging from bankruptcy our Team Members have shown a renewed commitment towards service excellence.

Our guests, (both local and non-local), have picked up on this renewed focus on service and we are deeply committed to continuing on this course.

Our aim is to climb this mountain all the way to the top and plant a flag that lets our competitors know that we are not just here to compete. We are committed to winning!

It is our goal to win guests’ continued patronage for years to come, and we make a promise to live up to our guests’ expectations. Our stated goal is not to sit back and admire what we’ve done in the past, but rather to keep stoking the flame that symbolizes our return to prominence.

Observers will notice a rather aggressive attitude toward winning guest loyalty from the top down. Our aim is not toward maintaining the new and improved status quo, but in maintaining the trajectory of our improvements.

The quality found in our hotels, casinos and resorts will be such that a first time visitor will become a long time friend. Our goal is for the next (or first) experience of each and every guest of our properties to be a memorable one.

To simplify my vision, if we have the opportunity to host a guest once, the guest will count the days until their next visit. 2012 provides us a great opportunity to raise our own expectations and to impress our guests like never before. We are committed to excellence and we are committed to consistently earn guest loyalty.

The featured blogger for this post is Station Casinos Vice President of Hotels Michael Grisar

In Search Of The Deal

IF YOU’RE LIKE me, when it comes to dining, you’re perpetually in search of a deal. It’s not so much to do with financial concerns, although you can’t be too frugal these days.  For many like me, it’s more about the challenge. It’s just fun to find a great value after putting some small bit of effort into the search.

Wine is a good place to start. When ordering an expensive wine on occasion I expect big things and can only be satisfied or disappointed (although I expect the former). But if I take a chance on a $35 bottle that I don’t know anything about, there’s an “excitement of the chase” that’s also brought “to the table”.

I can’t help but get excited, that this may be my next great find, my new favorite that won’t break the bank. In this spirit, and that of the New Year, I plan to try new things. It may be a wine from a new region, a new style, a new varietal.

This determination applies to other aspects of the dining experience.  It may be a new exotic beer or a freshly invented cocktail. My adventure may well go beyond beverage and into the realms of the kitchen. I look forward to trying a new fish I’ve never heard of or pasta that I’ve previously ignored.

One thing I am certain to find on such a quest with this type of mandate is new territory. That’s what it’s all about. That’s the tastiest morsel, the part that is most memorable. I can’t think of any better approach, to dining or to life in 2012.

The featured blogger for this post is Station Casinos Vice President of Food & Beverage Mark LaVoie

Our Fave 4th of July Fireworks Photos from Fans

THANKS TO EVERYONE who watched the 4th of July fireworks at, or near, one of our casinos this year.

We asked our Social Media fans everywhere to post their Fourth of July fireworks pictures and videos on Facebook and in the Twitterverse, here are some of the best. And special thanks to everyone who shared.

OUR OFFICE SELECTED THE WINNING PHOTOGRAPHERS’ PHOTOS AS FAVORITES.

If you’re listed below, you won a free room night on any Sunday – Thursday in August 2012!
Winners:

Call 702-495-3934 between the hours of 7am – 4pm M-F to claim your offer and book your stay before it expires at 3pm Friday, July 27th

(Based on availability, blackout dates may apply, and management reserves all rights.)

Lyndon Orrick – Aliante Winner
Rhonda Andrews – Aliante Winner
Fernando P Lopez – Aliante Winner
Miguesl Garcia – Aliante Winner
Patty Bravo – Green Valley Ranch Winner
Linda Fisher – Green Valley Ranch Winner
Sarah Sparks – Green Valley Ranch Winner
Stephanie Marshall Flaherty – Green Valley Ranch Winner
Chris Alexander – Green Valley Ranch Winner
Earle Sullin – Green Valley Ranch Winner
Stephanie Feng – Red Rock Winner
Peggy Chaves – Red Rock Winner
William Wieners – Red Rock Winner
Robert Baker – Red Rock Winner
Kim Diane – Red Rock Winner
Timothy Woodward – Red Rock Winner
Lisa Griffths – Red Rock Winner
Lance Ching – Red Rock Winner
Eva Moreno Sanchez – Texas Station Winner
Chris Karper – Texas Station Winner

Which is the best do you think?

Until next year …

Submitted by Rhonda A. at Aliante.

Submitted by Lyndon O. at Aliante.

Submitted by Stephanie M. at GVR

Submitted by Fernando L. at Aliante Station

Submitted by Earle S. at Green Valley Ranch.

Submitted by Lance C. at Red Rock Resort.

Submitted by Kim D. at Red Rock.

Submitted by Linda F. at GVR.

 Video by Chris A. at GVR

Submitted by Eva M. at Texas Station

Submitted by Chris K. at Fiesta Rancho/Texas Station

Submitted by Lisa G. (not sure where?)

Submitted by Sarah S. at GVR

Submitted by Robert B. at Red Rock

 

 Video by Timothy W. at Red Rock

Submitted by Patty B. at GVR

Submitted by Miguel G. at Aliante

Submitted by Peggy C. at Red Rock

Submitted by William W. at Red Rock

Submitted by Stephanie F. at Red Rock

The Best Hotel Experience Excels At Making You Feel At Home

 

WHEN WAS THE last time someone made you feel at home during your travels?

I have stayed at hundreds of hotels, some big and some small. Some have been expensive and some of them were dirt cheap! But it was the hotel where I had little to no expectations that I enjoyed my stay the most.

Think back to all the times you have stayed at a hotel. What do you remember most about the best stay you ever had? Did you pay a king’s ransom and expect a great stay only to be underwhelmed? By contrast, is there a limited service gem in your past travels that surpassed all your expectations because the hospitality you experienced made a lasting impression? No doubt it was the staff that made the difference, not simply by making you feel special, but also by making you feel at home.

It is my singular goal to ensure that our hotels are providing an experience that you can tell your friends about. It’s not just about the amenities, the beautiful weather or the many options our properties have to offer. It’s entirely because of our people.

Our Team Members are the lifeblood of our company. Without them, who could provide such great service? If you have stayed with us before, whether just once or a hundred times, what experiences can you share?

Welcome…. Home!

The featured blogger for this post is Station Casinos Vice President Hotels Michael Grisar

When It’s Time To Celebrate, Bring Out Your Best!

 

IT’S THAT TIME of year when excitement reigns. Many of us are in a state approaching nirvana going into the holidays and the New Year.

Our deepest hope as we celebrate is to be filled with that extra sense of family and community. However, the excitement can also occasionally get overwhelming when the whole season is not put in proper perspective.

The key to conquering the holidays is to keep focused, and stop unwanted stress from creeping in. Easier said than done in the modern world, but quite attainable if you keep one very important question in mind throughout the festivities: If not now, when?

Most of us experience ups and downs throughout the year, preferably more ups than downs. The end of year holiday season is truly the appropriate time to celebrate fully. In other words, don’t hold back! Bring out your best!

If now is not the time to put out the best silverware, when might be the right time? If now is not the right time to crack the special bottle of wine you’ve been saving, when is the right time? The culmination of a year of hard work, and the end of another year of growth and bonding should not fade lightly. It is to be celebrated with vigor!

It is my sincerest hope that our Las Vegas hotel guests celebrating the holiday season with us (and at home) are filled with the spirit of the season and the luxury of proper perspective throughout. If not now, when?

The featured blogger for this post is Station Casinos Vice President of Food & Beverage Mark LaVoie.

Two great ways to get our best Vegas Hotel Room Deals

This newly renovated room at Boulder Station is more affordable than ever!GREAT NEW FOR those looking to give – or get away to – Las Vegas this holiday season.

We have two great ways right now for those visiting Las Vegas, or for locals accommodating holiday visitors (way better than that old roll-away, right?), or for folks looking for a great gift idea, or … we’ll leave it up to you.

  1. We extended our “Giving Thanks” Free 2-Night Stay Giveaway on our Facebook pages! Originally slated to end on November 30, we decided to extend it until December 10, and the winners will be able to book stays through February 2, 2012. Links to each of the casinos’ Facebook pages are listed below, so like, enter and share, please.
  2. For you holiday shoppers, we have extended what was originally slated to be a 50%-Off Black Friday/Cyber Monday offer. This is now valid through December 29 for stays until February 2, 2012. It’s no secret that this is our Best Vegas Hotel Offer of 2011.

Enter to win a FREE 2-NIGHT STAY on each of our “Giving Thanks” participating Facebook pages. Be sure to Like your favorite location(s) and enter by Dec. 10!

Thanksgiving Day Specials at Cabo Mexican Restaurants

Thanksgiving Day Specials at Cabo Mexican Restaurants

 

Quick story behind the video here. Our Food & Beverage Team held a “Star Chef” contest, where chefs from Cabo Mexican Restaurants prepared dishes that were judged with the winning meal appearing as a special on Thanksgiving. So, you can see it here and order over there on Turkey Thursday.

So here’s the Star Chef competition from the chefs at our Cabo Mexican Restaurants. What we like most about Chef Manny’s, who works at Cabo at Red Rock, winning Shredded Turkey Enchiladas dish (click on the little image up to the left here) is that it’s from his mom’s recipe. Thanks chefs!

Cabo at Aliante, Boulder, Red Rock, Santa Fe and Sunset

 

See all of the 2011 Station Casinos Thanksgiving Specials. 

Hot in Las Vegas Slots: Fashionable Fall 2011 Edition

WE’RE NOTHING IF not fashionable here at Station Casinos.

You won’t finding us wearing white after Labor Day and, more importantly, you’ll always find the hottest Las Vegas slot machines and themes in our casinos this fall.

As usual, let’s start it off  with a nice jackpot: above is Sunset Station Director of Slots Daniel handing over a big check to Madeline. Wow!

Here’s latest from the floor as reported by our slot directors.

Got questions for our slots experts? Let us know below!

Newest games at Red Rock Resort include:

  • Pirate Battles (first in the U.S.!)
  • Wizard of Oz – Jouney to Oz
  • Devil of the Deep (Jaws)
  • Tarzan II
  • Mission Impossible

Red Rock on facebook


New Aruze Stepper Reels at GVR.

Across town, the Green Valley Ranch slot floor just got:

  • Jaws
  • Tarzan Lord of the Jungle
  • New Tarzan Adventure Returns
  • New Aruze Stepper Reels
  • Mission Impossible
  • Pirates Battle
  • Also just got 10 more Podium machines from Konami located around the floor.

GVR on facebook


Texas Station sent us this fun picture of Ronald hitting a nice Royal.

Texas, our casino not the state, on facebook


Up in the northwest Valley, Santa Fe Station tell us new additions include:

  • Mission Impossible, Stuntman Sam, The Dark Knight, Pirate Battle, Journey to OZ, The Hangover, Betty Boop, and Sex and the City – Big Diamonds
  • Also, there’s now Keno at Iguana Bar and the VIP Room has been recently reconfigured.

Santa Fe, our casino not the town, on facebook


Our Wildfire Casinos reported these two nuggets:

  • Wheel Poker just found a new home on the slot floor at Wildfire Lanes.
  • And lucky Heidi here won $20k on Double Bonus Poker at Barley’s.

Wildfires on facebook


Got the courage for the new Wizard at Boulder?

On the eastside highway, Boulder Station says they now have:

  • Joker Poker Penny Progressive located by the Subway
  • The latest Wizard of Oz slot machine with Journey to Oz
  • The Dark Knight
  • Stuntman Sam featuring five bonus rounds with great animation from Pixar

facebook on Boulder, we mean, Boulder on facebook


Sunset Station is interactive this time around with a video of the bonus round for Mission Impossible.

Sunset on facebook


And you get to drive the Batmobile!

The friendly folks at Fiesta Henderson are liking their new:

  • The Dark Knight game near valet entrance
  • Mission Impossible by the parking garage restrooms
  • Stuntman Sam across from Fat Burger
  • Pink Ice and Wild Sapphire Megabucks now next to The Hangover by the Food Court

Fiestas on facebook


Close to The Strip, Palace Station’s slot floor recently welcomed:

  • Batman the Dark Knight
  • Penny Wheel of Fortune games near the Grand Cafe
  • Nickel Wheel of Fortune located the famous Oyster Bar
  • Super fun Hangover machines in the Race & Sports area
  • New and exciting Aristocrat’s Tall Tales themes around the floor

Palace on facebook

Feed Dad! Las Vegas Father’s Day Specials

These meals are old news … Check out our Father’s Day Dining for 2012


Buffets open 8am to 9pm on Sunday, June 19.

GIVE DAD WHAT he really wants this Father’s Day … an iPad!

 

Just kidding, sort of, those are cool but Dad surely wants a great meal, and we’re here to help.

We once again have posted all our 2011 Las Vegas Father’s Day menus at many of our Las Vegas restaurants, including our prices and hours at The Feast and Festival Buffets at all our Station and Fiesta Casinos to the right here.

This year we, or we should say, three of our chefs from Palace Station did a little extra for dads by making videos of their Father’s Day dining specials. Watch as Chef Edward (father of two, below, below) from Cabo Mexican Restaurant, Chef Michael (father of one, above) from The Broiler and Chef Jeremy (below) from Pasta Palace show you exactly what’s on the menu if you dine at Palace Station on Sunday, June 19.

Enjoy and Happy Father’s Day!

Las Vegas Father’s Day Dinner Menus @

 

Aliante Station

Grilled Rib-Eye at MRKT from 5-10pm.


Boulder Station

Porter-Style New York Steak at The Broiler from 4-9pm.

Big daddy deal at Pasta Palace from 4-9pm.


Palace Station


Braised Short Ribs at The Broiler from 4-10pm.

Bacon-Wrapped Shrimp at Cabo from noon-10pm.

Coffee-crusted beef at Pasta Palace from 4-9pm.



Red Rock

Pint & a Pound at Tbones from 5-10pm.

Pici Al Ragu D'Agnello at Terra Rossa from 4-10pm.


Sunset Station

Prime Rib at Sonoma Cellar from 4-10pm.


Texas Station

Pesto-Crusted Chicken at San Lorenzo from 3-9pm.

Pan-Seared Ribeye at Austin's from 5-10pm.


Ooh! Aah! 4th of July Fireworks in Las Vegas at Five Stations

Oops! These fireworks have already exploded.
Check out our 2012 4th of July post

Pepsi, T-Shirts & Fireworks!

CONTINUING ITS LAS Vegas 4th of July fireworks tradition, five Station Casinos properties will once again host the largest 4th of July fireworks show in Southern Nevada on Monday, July 4 after 9 p.m. for the entire community to enjoy.

The nine-minute fireworks show, named “Station Casinos’ 35th Anniversary, 4th of July Blast,” will celebrate two special occasions: the Company’s 35th anniversary of catering to the locals as well as the nation’s 235th birthday. The citywide fireworks shows will go off at:

  • Aliante Station (7300 Aliante Pkwy North Las Vegas, NV 89084 | Google Map)
  • Green Valley Ranch (2300 Paseo Verde Pkwy Henderson, NV 89052 | Google Map)
  • Fiesta Rancho (2400 N. Rancho Dr North Las Vegas, NV 89130 | Google Map)
  • Texas Station (2101 Texas Star Ln North Las Vegas, NV 89032 | Google Map)
  • Red Rock Resort (11011 W. Charleston Las Vegas, NV 89135 | Google Map)

The fireworks show will be produced by the Grucci’s of New York, one of the premier fireworks companies in the world who annually produces the 4th of July fireworks events as well past hotel-casino openings on behalf of Station Casinos.

Five local radio stations will broadcast our “fireworks” soundtrack (listed below). So if you’re near a radio at 9pm on Monday, enhance your experience by tuning into:

Patriotic Playlist

  1. Born in the U.S.A/Small Town by Springsteen/Mellencamp
  2. I Love This Town by John Conahan
  3. L.O.V.E. (Remix) by Ashlee Simpson
  4. All You Need Is Love by The Beatles
  5. Livin In America by James Brown
  6. Let It Roll by Little Feat
  7. Viva Las Vegas by ZZ Top
  8. Luck Be A Lady by Frank Sinatra
  9. Don’t Stop Believing by Journey
  10. I Gotta Feeling by Black Eyed Peas
  11. Excerpts from Glory by James Horner
  12. God Bless The USA by Lee Greenwood for the BIG FINALE!

Below we’ll keep updating and linking to more Fourth of July Las Vegas fun happening at the casinos with fireworks. Questions or comments? Let us know below!

Aliante Station

  • Room Availability
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  • July 4th Weekend Entertainment: Poolside Party on the Deck starts at 5pm on Monday with DJ music, foods on the grill, drink specials, contest and giveaways then watch the fireworks! More live music this weekend includes Brian/Jeremy Lee, Elliot Szabo, DJ All-Nite Mike, Dave Ritz, Volume 1, Chris Lash, DJ Silence and karaoke with Jimmy Z.
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  • Aliante restaurants
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  • like Aliante on facebook
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  • Thanks to stevep3501 for this YouTube from 2009 at Aliante Station
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Also might want to check our myVacation and Online Exclusive hotel deals for Fourth of July weekend!

GREEN VALLEY RANCH

VIEWING TIP: The best views will be from our Amphitheater in our backyard, which will fill fast and the second best will be from our gorgeous backyard poolside! There will not be a bad spot in the backyard to watch the show. Plan on being in the backyard by 8pm if possible … have a cocktail and enjoy the show!

  • Check room availability … FYI: East Tower Hotel Superior rooms will have the best views. Our reservation agents at 702.617.7777 will be happy to assist while rooms are available.
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  • July 4th Weekend Entertainment: Our adult poolside Red, White & Boom party at The Pond is hot all weekend with DJ music and drink specials Saturday, Sunday and concluding Monday with the fireworks! More live music this weekend includes Peter Love, Speed, DJ Drew Downs, Jeremy Cornwell, Yellow Brick Road, Darby O’Gill, HaleAmanO, DJ Mika Gold, DJ Seany Mac, Steel Panther and DJ Relapse.
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  • GVR restaurants
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  • like GVR on facebook
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  • Thanks to JManuel1214 for this YouTube from 2008 at Green Valley Ranch
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Want to share video from a Station Casinos fireworks show?

Post on our facebook pages or link us below in comments to your YouTube video.

Fiesta Rancho

The patio at Fiesta Rancho's Garduno's makes a nice launching pad viewing site!

VIEWING TIP: On the top of the parking garage is the best view in town, as you can best see the fireworks here as well as at Aliante, Red Rock and more.  Next best spot is on the Garduno’s patio (more below). Parking anywhere is good in our lot especially on the south and west sides. The earlier you arrive the better!

  • Rancho restaurants
  • The patio party on the Garduno’s patio starts at 6pm with $4 food (hot dog, hamburger, bratwurst or chicken sandwich comes with chips and drink) and $4 drink specials (Fiesta 4th of July  Bacardi Punch, frozen or on-the-rocks regular Margarita with Sauza Floater, 16oz Bud or Bud Light aluminum bottles and Patron Silver shots).

  • like Fiestas on facebook

TEXAS STATION

VIEWING TIP: Public fireworks viewing section, the C lot to the north of the Rancho road marquee and entrance, opens at 7pm. Get there early for the best spot. We will be selling water, soda and a full bar will be available!

  • Room availability
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  • July 4th Weekend Entertainment includes live music with Darrin Michaels, Esencia Colombiana, Sideshow, Patrick Seiben, Strung Out Sessions, Kelly Christian and The Rat Pack.
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  • Texas restaurants and bars have some specials going including buy one entrée, get one free (with beverage purchase) at San Lorenzo all weekend, $14.99 prime rib (with purchase of beverage) at Austin’s, and half-price martinis and appetizers plus live entertainment inside the Martini Bar from 6 -11p on Friday and Saturday nights!

RED ROCK RESORT

  • Room availability
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  • July 4th Weekend Entertainment: Friday kicks off Independence weekend with the Grace Potter concert. Our poolside Red, White & Boom party at the Cabana Club is hot all weekend with DJ music and drink specials Saturday, Sunday and concluding Monday with the fireworks. More live music this weekend includes Zowie Bowie, Toto Zara and Frankie Perez.
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  • Red Rock restaurants
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  • like Red Rock on facebook
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STATION CASINOS HISTORY

Station Casinos was founded on July 1, 1976 when Frank Fertitta Jr. hired 90 employees and opened a 5,000 square foot entertainment venue (that is today Palace Station) named “The Casino” offering 100 slot machines and a snack bar. It quickly became a local’s hangout and due to its immediate popularity, more entertainment amenities were added and the property’s name evolved over the years to “Bingo Palace” and in 1984 with the addition of a hotel tower the Company settled on the name “Palace Station.” As the community grew, so did the Company. Fertitta’s sons Frank III and Lorenzo took over the Company in the early 90’s and grew it over the years into one of the largest gaming companies in Las Vegas that today has 18 properties and 13,000 team members throughout the Valley.