February 4, 2012

A Commitment To Earn Loyalty Through Excellence

 

Several weeks are in the history books in this still faintly brand new year.  As we had hoped and expected, our properties have started the year very strong. It seems an appropriate time for some thoughts on what lies ahead in 2012.

This January marks for us another colorful page in a remarkable comeback story. Station Casinos has looked to improve each and every year since some well publicized rough seas not so long ago. Our most recent chapter is a point of pride for me personally, and for Station Casinos as a whole.

Since emerging from bankruptcy our Team Members have shown a renewed commitment towards service excellence.

Our guests, (both local and non-local), have picked up on this renewed focus on service and we are deeply committed to continuing on this course.

Our aim is to climb this mountain all the way to the top and plant a flag that lets our competitors know that we are not just here to compete. We are committed to winning!

It is our goal to win guests’ continued patronage for years to come, and we make a promise to live up to our guests’ expectations. Our stated goal is not to sit back and admire what we’ve done in the past, but rather to keep stoking the flame that symbolizes our return to prominence.

Observers will notice a rather aggressive attitude toward winning guest loyalty from the top down. Our aim is not toward maintaining the new and improved status quo, but in maintaining the trajectory of our improvements.

The quality found in our hotels, casinos and resorts will be such that a first time visitor will become a long time friend. Our goal is for the next (or first) experience of each and every guest of our properties to be a memorable one.

To simplify my vision, if we have the opportunity to host a guest once, the guest will count the days until their next visit. 2012 provides us a great opportunity to raise our own expectations and to impress our guests like never before. We are committed to excellence and we are committed to consistently earn guest loyalty.

The featured blogger for this post is Station Casinos Vice President of Hotels Michael Grisar

In Search Of The Deal

 

IF YOU’RE LIKE me, when it comes to dining, you’re perpetually in search of a deal. It’s not so much to do with financial concerns, although you can’t be too frugal these days.  For many like me, it’s more about the challenge. It’s just fun to find a great value after putting some small bit of effort into the search.

Wine is a good place to start. When ordering an expensive wine on occasion I expect big things and can only be satisfied or disappointed (although I expect the former). But if I take a chance on a $35 bottle that I don’t know anything about, there’s an “excitement of the chase” that’s also brought “to the table”.

I can’t help but get excited, that this may be my next great find, my new favorite that won’t break the bank. In this spirit, and that of the New Year, I plan to try new things. It may be a wine from a new region, a new style, a new varietal.

This determination applies to other aspects of the dining experience.  It may be a new exotic beer or a freshly invented cocktail. My adventure may well go beyond beverage and into the realms of the kitchen. I look forward to trying a new fish I’ve never heard of or pasta that I’ve previously ignored.

One thing I am certain to find on such a quest with this type of mandate is new territory. That’s what it’s all about. That’s the tastiest morsel, the part that is most memorable. I can’t think of any better approach, to dining or to life in 2012.

The featured blogger for this post is Station Casinos Vice President of Food & Beverage Mark LaVoie

The Best Hotel Experience Excels At Making You Feel At Home

 

WHEN WAS THE last time someone made you feel at home during your travels?

I have stayed at hundreds of hotels, some big and some small. Some have been expensive and some of them were dirt cheap! But it was the hotel where I had little to no expectations that I enjoyed my stay the most.

Think back to all the times you have stayed at a hotel. What do you remember most about the best stay you ever had? Did you pay a king’s ransom and expect a great stay only to be underwhelmed? By contrast, is there a limited service gem in your past travels that surpassed all your expectations because the hospitality you experienced made a lasting impression? No doubt it was the staff that made the difference, not simply by making you feel special, but also by making you feel at home.

It is my singular goal to ensure that our hotels are providing an experience that you can tell your friends about. It’s not just about the amenities, the beautiful weather or the many options our properties have to offer. It’s entirely because of our people.

Our Team Members are the lifeblood of our company. Without them, who could provide such great service? If you have stayed with us before, whether just once or a hundred times, what experiences can you share?

Welcome…. Home!

The featured blogger for this post is Station Casinos Vice President Hotels Michael Grisar

When It’s Time To Celebrate, Bring Out Your Best!

 

IT’S THAT TIME of year when excitement reigns. Many of us are in a state approaching nirvana going into the holidays and the New Year.

Our deepest hope as we celebrate is to be filled with that extra sense of family and community. However, the excitement can also occasionally get overwhelming when the whole season is not put in proper perspective.

The key to conquering the holidays is to keep focused, and stop unwanted stress from creeping in. Easier said than done in the modern world, but quite attainable if you keep one very important question in mind throughout the festivities: If not now, when?

Most of us experience ups and downs throughout the year, preferably more ups than downs. The end of year holiday season is truly the appropriate time to celebrate fully. In other words, don’t hold back! Bring out your best!

If now is not the time to put out the best silverware, when might be the right time? If now is not the right time to crack the special bottle of wine you’ve been saving, when is the right time? The culmination of a year of hard work, and the end of another year of growth and bonding should not fade lightly. It is to be celebrated with vigor!

It is my sincerest hope that our Las Vegas hotel guests celebrating the holiday season with us (and at home) are filled with the spirit of the season and the luxury of proper perspective throughout. If not now, when?

The featured blogger for this post is Station Casinos Vice President of Food & Beverage Mark LaVoie.

Hot in Las Vegas Slots: Fashionable Fall 2011 Edition

WE’RE NOTHING IF not fashionable here at Station Casinos.

You won’t finding us wearing white after Labor Day and, more importantly, you’ll always find the hottest Las Vegas slot machines and themes in our casinos this fall.

As usual, let’s start it off  with a nice jackpot: above is Sunset Station Director of Slots Daniel handing over a big check to Madeline. Wow!

Here’s latest from the floor as reported by our slot directors.

Got questions for our slots experts? Let us know below!

Newest games at Red Rock Resort include:

  • Pirate Battles (first in the U.S.!)
  • Wizard of Oz – Jouney to Oz
  • Devil of the Deep (Jaws)
  • Tarzan II
  • Mission Impossible

Red Rock on facebook


New Aruze Stepper Reels at GVR.

Across town, the Green Valley Ranch slot floor just got:

  • Jaws
  • Tarzan Lord of the Jungle
  • New Tarzan Adventure Returns
  • New Aruze Stepper Reels
  • Mission Impossible
  • Pirates Battle
  • Also just got 10 more Podium machines from Konami located around the floor.

GVR on facebook


Texas Station sent us this fun picture of Ronald hitting a nice Royal.

Texas, our casino not the state, on facebook


Up in the northwest Valley, Santa Fe Station tell us new additions include:

  • Mission Impossible, Stuntman Sam, The Dark Knight, Pirate Battle, Journey to OZ, The Hangover, Betty Boop, and Sex and the City – Big Diamonds
  • Also, there’s now Keno at Iguana Bar and the VIP Room has been recently reconfigured.

Santa Fe, our casino not the town, on facebook


Our Wildfire Casinos reported these two nuggets:

  • Wheel Poker just found a new home on the slot floor at Wildfire Lanes.
  • And lucky Heidi here won $20k on Double Bonus Poker at Barley’s.

Wildfires on facebook


Got the courage for the new Wizard at Boulder?

On the eastside highway, Boulder Station says they now have:

  • Joker Poker Penny Progressive located by the Subway
  • The latest Wizard of Oz slot machine with Journey to Oz
  • The Dark Knight
  • Stuntman Sam featuring five bonus rounds with great animation from Pixar

facebook on Boulder, we mean, Boulder on facebook


Sunset Station is interactive this time around with a video of the bonus round for Mission Impossible.

Sunset on facebook


And you get to drive the Batmobile!

The friendly folks at Fiesta Henderson are liking their new:

  • The Dark Knight game near valet entrance
  • Mission Impossible by the parking garage restrooms
  • Stuntman Sam across from Fat Burger
  • Pink Ice and Wild Sapphire Megabucks now next to The Hangover by the Food Court

Fiestas on facebook


Close to The Strip, Palace Station’s slot floor recently welcomed:

  • Batman the Dark Knight
  • Penny Wheel of Fortune games near the Grand Cafe
  • Nickel Wheel of Fortune located the famous Oyster Bar
  • Super fun Hangover machines in the Race & Sports area
  • New and exciting Aristocrat’s Tall Tales themes around the floor

Palace on facebook

Nevadans Love Beer. Well, Barley’s is Pouring for Brewfest!

REVIEW (posted May 16)

I DON’T MEAN to rub it in, but if you missed Barley’s Brewfest last last Saturday, the 7th, you should kick yourself a little – you missed one heck of a day. It started with great weather, sunny, warm and not too much wind. And the beers were pretty darned good. Oh yeah, there was food and live music, too, but so what? It’s all about the beer, right?

Yep, blue beer...gotta love Brewfest!

My coworker Rob conned his wife into driving us, so we were free to attempt a comprehensive tasting — if you know what I mean. And I think you do. Let’s just say things got a little hazy. But never fear, I remember the brews that really stood out for me.

My favorite was Barley’s IPA (not because I’m a company stooge). Unlike a lot of IPAs, it’s not stupidly hoppy. My buddies agreed it had a great fruity taste, without any added fruit. Fantastic on a sunny day. My next fave was Tenaya Creek Brewing’s Nut Brown Ale. It was rich and smooth with just the right touch of bitterness. As usual, Widmer’s Hefeweizen stood out — hey it was a hot day. And both Sin City’s & Barley’s stouts went down really well.

I’m going to finish the most unexpected beer — Kona Brewing’s Wild Blue Blueberry Lager. Yep, blue beer! Some of my buddies thought it was just too weird. I agree, it was weird. But at least they tried something new. And you should too. Get down to Barley’s and try one of their hand-crafted brews that you’ve never had before.

Good or bad, what “weird” beers have you tried?

Cheers, and see you there next year!

Jeff Perry
Sr Ad Writer
Station Casinos

PREVIEW (posted April 28)


CONGRATULATIONS, FELLOW NEVADANS! (Sorry if that seems too much, considering I was a Californian, a bit over two years ago.) Anyway, according to a big beer research group, we are the leading beer drinkers in the whole of the United States of America! Our 44 gallons, per person, per year, just beats out some state on the East Coast. I forget which one, but who cares? We’re No. 1, people! Numero Uno! Even California can’t touch us.

You want more good news? An exciting opportunity to consume some of your 44 gallons for 2011 is just a bit more than couple of weeks away. (After all, you wouldn’t want those snow-bound Easterners to pass us, would you?) I’m talking Barley’s Brewfest — at Barley’s, off Sunset Road in Henderson there, on Saturday, May 7!

Brewfest $5 menu. Brats!

Lots of great breweries will be there, including, but not limited to:

  • Sin City Brewery
  • Stone Brewing
  • Boulder Damn
  • Tenaya Creek Brewing
  • Triple 7 Brewpub
  • Widmer and more

Oh yeah, Barley’s will be pouring, too. But there’s more than just beer, as if that wasn’t enough. There’s gonna be BBQ & live music, too. I went last year, and it was great!

You don’t have to buy tickets in advance, you can just show up, from 3 to 9pm, and pay at the door. I’ll be there, and you should be, too. You probably can’t (and shouldn’t) get down all 44 gallons for the year. But you might just discover a few new favorite brews that will make doing your part for Nevada much more enjoyable.

Cheers!
Jeff

Link Ups

2010 Labor Day Weekend in Las Vegas: Westside Edition

Starting Sunday, play your favorite games for free buffets in September.

YO WESTSIDE! WHAT’S shakin’ Summerlin? Howdy North Vegas. Love ya Lone Mountain.

Here are the happenings for our Westside casinos – Texas, Santa Fe, Palace, Red Rock, Aliante, Fiesta Rancho – including concerts and entertainment, gaming and dining for an unforgettable Las Vegas Labor Day weekend.

Las Vegas Labor Day Weekend: Gaming

  • On Labor Day (that’s Monday Sept. 6) all casinos are offering 5X Points on Video Poker and 7X on Video Reels and Reel Slots.
  • $1 Million Jumbo Cash Wheel, where 10 winners at each casino get to spin for instant cash at 8:15 on Friday and Saturday (actually every Friday and Saturday in September but here we’re blogging about Labor Day Weekend).
  • This one just fell off the turnip truck: Our newest Gaming/Dining promotion at all Feast and Festival Buffets starts Sunday where you earn points with your play to get free buffets.

Las Vegas Labor Day Weekend: Entertainment

Here’s our Las Vegas Labor Day Weekend events on the Eastside

Las Vegas Labor Day Weekend: Dining

Have a great Labor Day weekend on the west side of the Las Vegas Valley…or where ever you may roam!

Las Vegas Labor Day Weekend 2010: Eastside Edition

Play (don't work) on Monday as each Station, Fiesta and Wildfire Casino has serious Labor Day multipliers.

HEY EASTSIDE! WHAT’S up Boulder Highway? How’s it hangin’ Henderson? What’s going on Green Valley?

Here’s what we have planned in the neighborhood – Fiesta Henderson, Green Valley Ranch, Boulder and Sunset Station – for a super Labor Day in Las Vegas including gaming, concerts, entertainment and dining.

Labor Day Weekend in Las Vegas: Gaming

  • $1 Million Jumbo Cash Wheel, where 10 winners at each casino get to spin for instant cash at 8:15 on Friday and Saturday (actually every Friday and Saturday in September but here we’re blogging about Labor Day Weekend).
  • We’re going to call this a gaming offer, but it’s just as good as a dining offer: starting Sunday you can play your way to free buffets at both Feast and Festival Buffets.
  • On Labor Day (that’s Monday Sept. 6) all casinos are offering 5X Points on Video Poker and 7X on Video Reels and Reel Slots.

Labor Day Weekend in Las Vegas: Entertainment

  • John Lee Hooker Jr. jams at the Railhead for Boulder Blues Thursday night
  • Asia (Heat of the Moment, Only Time Will Tell) is at Green Valley Ranch’s Ovation Lounge on Friday night
  • GVR’s Lobby Bar has live music with Jeremy Cornwell 8pm Friday and Reggae sounds 6pm Saturday
  • Nawgahyde’s celebratin’ their recent Vegas Rocks Magazine Award at Club Madrid at Sunset Saturday night
  • The one, the only Steel Panther performs 11pm Saturday at GVR’s Ovation
  • ’50s Sock Hop Karaoke Night 9pm Saturday at Fiesta Henderson’s Cerveza Cantina should be hip and not square
  • There’s a Beer Pong  Competition in GVR’s Ovation Lounge on Sunday at 2pm
  • 11am Monday at The Pond at Green Valley Ranch is our Grey Goose Pool Party

Check out Las Vegas Labor Day Weekend events at our Westside casinos

Labor Day Weekend in Las Vegas: Dining

Have a fun and safe Labor Day weekend on the east side of the Vegas Valley…and everywhere else!

UPDATED: Founding Family Receives Court Approval For Plan Of Reorganization

FERTITTA FAMILY TO MAINTAIN CONTROL OF STATION CASINOS

LAS VEGAS – Station Casinos, led by Frank and Lorenzo Fertitta, received approval today from the U.S. Bankruptcy Court for the Company’s joint plan of reorganization.  The plan, as approved, keeps all of the company’s wholly-owned properties and assets within the Station Casinos’ family; these properties include Palace Station, Texas Station, Sunset Station, Red Rock Resort, the Fiestas, Santa Fe Station, Wild Wild West, the multiple Wildfire casinos, gaming entitled land holdings.

The Fertitta brothers will be the largest shareholder of the Company and will remain in charge of the management of all these properties.  As part of the restructuring, the Fertitta brothers are re-investing $150 million in the Company and will have new equity partners.

The Fertitta family founded Station Casinos in 1976 with a 5,000 square foot casino (which has grown to what is known today as Palace Station) and grew it into the largest and most popular locals’ casino company by offering guests a great entertainment experience, value and friendly service.

With the bankruptcy process now concluded, the final step in the restructuring process will be seeking the necessary regulatory licenses and approvals from the Nevada Gaming Control Board and Nevada Gaming Commission.

————————————————————————————————————-

Dated August 6, 2010

Founding Family Retains Control and Ownership of Station Casinos

LAS VEGAS – FRANK AND LORENZO Fertitta, the founding family of Station Casinos, were approved today by the U.S. Bankruptcy Court as the winning bidder in the sale of some of the Company’s properties and assets which includes, among other things, Texas Station, the Fiestas, Santa Fe Station, the multiple Wild Fire casinos and gaming entitled land holdings.

The $772 million “Stalking Horse” bid was deemed the highest and best offer by U.S. Bankruptcy Judge Gregg Zive in Reno, Nev.

The Fertitta brothers will be the largest shareholder of the Company and will remain in charge of the management of all these properties as well as Palace Station, Boulder Station, Sunset Station, the Wild, Wild West and Red Rock Resort.

The Fertitta family founded Station Casinos in 1976 with a 5,000 square foot casino (what is known today as Palace Station) and grew it into the largest and most popular locals’ casino company by offering guests a great entertainment experience, value and friendly service.

The next step in the bankruptcy process will be the confirmation of the Company’s joint plan of reorganization which will be considered by the court at a hearing scheduled for August 27 and 28.

Station Casinos Wins 25 ‘Best of Las Vegas’ 2010 Awards

Review Journal Poll: The Best of Las Vegas 2010 – Thanks, Las Vegas, For This Year’s 25 Awards!

STATION CASINOS AWARDS

 

  • Best Players Club – Station Casinos Boarding Pass (11 Years In A Row) – Readers’ Pick
  • Best Football Contest – Station Casinos Great Giveaway (16 Years In A Row) – Readers’ Pick
  • Best Coffee / Cappucino – Starbucks – Readers’ Pick
  • Best Sub Sandwich – Capriotti’s Sandwich Shop (GVR, Red Rock & Aliante Station) – Readers’ Pick & Review-Journal’s Pick

Thank You Las Vegas!

PALACE STATION AWARDS

BOULDER STATION AWARDS

SUNSET STATION AWARDS

RED ROCK AWARDS

  • Best Steakhouse – T-Bones Chophouse – Readers’ Pick
  • Best Keno – Red Rock – Readers’ Pick
  • Best Coffee Shop – Red Rock – Readers’ Pick
  • Best Asian Restaurant – Hachi – Readers’ Pick
  • Best Bowling Alley – Red Rock Lanes – Readers’ Pick

GREEN VALLEY RANCH AWARDS

  • Best Spa – The Spa at GVR – Readers’ Pick
  • Best Brunch – Feast Buffet – Readers’ Pick
  • Best Seafood – Tides Oyster Bar – Readers’ Pick
  • Best Lounge Performer/Tribute Act – Sin City Sinners – Review-Journal’s Pick
  • Best Ice Cream – U-Swirl – Review-Journal’s Pick

ALIANTE STATION AWARDS

FIESTA HENDERSON AWARDS

FIESTA RANCHO AWARDS

WILDFIRE GAMING AWARDS


Comments on the voting? Let us know below!